Privacy Policy
Understanding Our Privacy Policy
Who We Are
You’re privacy is protected.
Website address is: https://www.mslend.com.au
Email address is: hello@mslend.com.au
Phone number is: (07) 3355 1800
At Money Solutions, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
Tell Us What You Think
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact hello@mslend.com.au
Complaints
Internal Dispute Resolution
If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. You may contact us by emailing hello@mslend.com, please make sure you include as much information as you can.
You should explain the details of your complaint as clearly as you can. Ideally, this should be in writing, however you can lodge your complaint via telephone, in person or online. When we receive a complaint, we will attempt to resolve it promptly.
Will We Disclose the Information We Collect To Anyone?
We do not sell, trade, or rent your personal information to others.
We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.
We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
Disclosures to overseas recipients
Some of the recipients to whom we disclose your personal information may be based overseas. It is not practicable to list every country in which such recipients are located but it is likely that such countries will include the Philippines, India, and Nepal.
- From time to time, we will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
- You can unsubscribe ‘opt-out’ by notifying us and we will no longer send information to you.
The information we obtain from you is used, subject to compliance with Australia’s privacy and credit reporting laws, only for the purposes listed in this Consent and is not disclosed to any other person except with your permission or as permitted, or required, by law.
How Can You Check, Update or Change the Information We Are Holding?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information please write to hello@mslend.com.au
We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to your personal information.
Information Collected & How We Use It
We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).
We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.
What If You Don’t Provide Some Information To Us?
If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.
How Do We Hold & Protect Your Information?
We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements
We will not collect any Personal Information about you except when you have knowingly provided that information to us or authorised a third party to provide information to us.
We will not use or disclose personal information collected for any purpose other than for which it was provided or where you have consented to disclose information on your behalf. Where we are obliged to disclose information by law, for example, under Court Orders or Statutory Notices we will do so.
We may use the personal information collected from you for the purpose of providing you with direct marketing material such as articles that may be of interest to you, however if you do not wish to receive marketing material, please notify us. We will seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. Your personal information is treated as confidential.
Things You Should Know
Policy Updated: July 2024
Please take the time to carefully review all documents, including our Terms & Conditions, Privacy Policy, and any related policies. It is important to ensure you fully understand how your information is managed and the rights you have in relation to our services.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. When we make significant changes, we will notify you by posting the updated policy on our website and revising the “last updated” date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services following any changes indicates your acceptance of the updated Privacy Policy.